I had an enchanting conversation with a particular collector yesterday that vexed my soul to the core. I told this man (let's call him Bob) that I could either pay him or pay rent - what else can I do? He then proceeds to tell me that I made him into a liar. Excuse you!?!? A liar?! What the blank is this nonsense?
Gone are the days when I worked in a 'contact centre' that actually taught its employees about proper customer service. I remember this one client who was yelling in my ear about something-or-other that went wrong on his account. After he was done, I politely said to him, "No amount of yelling is going to help solve your situation any faster." He actually stopped yelling at me then I was able to assist him in resolving his account. The moral of the story, you ask? Yelling at someone gets you nowhere.
So I'm cussing out Bob for all I'm worth. This fool doesn't know me from dirt. Does he think I'm sitting on a fortune (I could be... I do have a Lotto 6/49 ticket from last night's draw) and I just choose to let my bills fall by the wayside? No way. I'm not having it anymore. I had an epiphany at that very moment - I've let people push me around and talk down to me for TOO LONG. Athena Titanides is going to finally stick up for herself!!! Being the good Canadian that I am, I sent this letter to Bob: